Live & Online Summit - 29 & 30 April 2025
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A Snapshot Of Some Of The Speakers You Will Hear from:
Dr Sam Fox, Chief Strategic Planner for Water, United Utilities
Rachel Davis, Water Loss Control Programs Supervisor, Municipal Water District of Orange County, USA
Alex Rosenbaum, PR24 Portfolio Strategy Manager, Anglian Water
Alex Rosenbaum, PR24 Portfolio Strategy Manager, Anglian Water
Rachel Davis, Water Loss Control Programs Supervisor, Municipal Water District of Orange County, USA
Alex Rosenbaum, PR24 Portfolio Strategy Manager, Anglian Water
Rachel Davis, Water Loss Control Programs Supervisor, Municipal Water District of Orange County, USA
Rachel Davis, Water Loss Control Programs Supervisor, Municipal Water District of Orange County, USA
Rachel Davis, Water Loss Control Programs Supervisor, Municipal Water District of Orange County, USA
Phil Jones, Head of Leakage Operations, South East Water
R. Purnama, Assist. Manager & Water Loss Control Expert, Perumda Air Minum Tirta Raharja, Indonesia
Rachel Davis, Water Loss Control Programs Supervisor, Municipal Water District of Orange County, USA
R. Purnama, Assist. Manager & Water Loss Control Expert, Perumda Air Minum Tirta Raharja, Indonesia
R. Purnama, Assist. Manager & Water Loss Control Expert, Perumda Air Minum Tirta Raharja, Indonesia
R. Purnama, Assist. Manager & Water Loss Control Expert, Perumda Air Minum Tirta Raharja, Indonesia
Dr Mahmoud Al Hader Water Asset Information Manager TAQA Distribution, UAE
R. Purnama, Assist. Manager & Water Loss Control Expert, Perumda Air Minum Tirta Raharja, Indonesia
R. Purnama, Assist. Manager & Water Loss Control Expert, Perumda Air Minum Tirta Raharja, Indonesia
E. Leo Jeriel Presa CNRW Quality Assurance & Safety Head Maynilad Water Services, Philippines
E. Leo Jeriel Presa CNRW Quality Assurance & Safety Head Maynilad Water Services, Philippines
E. Leo Jeriel Presa CNRW Quality Assurance & Safety Head Maynilad Water Services, Philippines
Cristobal Madero de Miguel, Senior Engineer, Water Efficiency Department, EMASESA
E. Leo Jeriel Presa CNRW Quality Assurance & Safety Head Maynilad Water Services, Philippines
E. Leo Jeriel Presa CNRW Quality Assurance & Safety Head Maynilad Water Services, Philippines
Vincent Gnalla, Central Technical Director, SODECI Côte d'Ivoire
E. Leo Jeriel Presa CNRW Quality Assurance & Safety Head Maynilad Water Services, Philippines
Aiken Besley, Senior Advisor, UK Environment Agency
Aiken Besley, Senior Advisor, UK Environment Agency
Aiken Besley, Senior Advisor, UK Environment Agency
Aiken Besley, Senior Advisor, UK Environment Agency
Jack Nicol, Smart Asset Field Manager, SES Water
Aiken Besley, Senior Advisor, UK Environment Agency
Mohammad Lami, Water Planning Engineer, TAQA Distribution, UAE
Mohammad Lami, Water Planning Engineer, TAQA Distribution, UAE
Aiken Besley, Senior Advisor, UK Environment Agency
Mohammad Lami, Water Planning Engineer, TAQA Distribution, UAE
Axel Rendahl, Water Balance Process & Leakage Reporting Lead, Thames Water
Axel Rendahl, Water Balance Process & Leakage Reporting Lead, Thames Water
Axel Rendahl, Water Balance Process & Leakage Reporting Lead, Thames Water
Yessenia Pineda Barrientos, Network Strategy Manager, Affinity Water (UK)
Axel Rendahl, Water Balance Process & Leakage Reporting Lead, Thames Water
Axel Rendahl, Water Balance Process & Leakage Reporting Lead, Thames Water
Dr. Hassan Aboelnga, Alliance for Global Water Adaptation
Axel Rendahl, Water Balance Process & Leakage Reporting Lead, Thames Water
Dr. Ivan Stoianov, Reader, Water Systems Engineering, Imperial College, London
Dr. Ivan Stoianov, Reader, Water Systems Engineering, Imperial College, London
Dr. Ivan Stoianov, Reader, Water Systems Engineering, Imperial College, London
UK and Global Utilities Face Parallel Challenges—This Is the Moment to Compare Notes
With the UK water sector under mounting pressure to deliver a 15% to 20 per cent leakage reduction in AMP8, the Global Water Leakage Summit 2025 is rapidly becoming the definitive platform for utilities serious about leading from the front.
Why now? Because the pressure is real—and the window is narrow
With AMP8 targets locked in and delivery underway, UK utilities have limited time to recalibrate strategy, align internal capability, and de-risk the complexity of delivery. And the urgency isn’t unique to the UK. From Europe to Asia, utilities are facing parallel pressures: tightening regulation, ageing infrastructure, climate volatility, and rising public expectations.
Where Strategy Meets Delivery
With that in mind, we’re excited to reveal a preview of the high-impact sessions, real-world case studies, and leadership conversations set to define the summit in just a few weeks’ time.
Anglian Water’s AMP8 and PR24 Response
We’ll hear from Anglian Water on how the organisation is aligning its asset strategy with AMP8 and PR24 compliance imperatives. Speaking from a strategic asset management perspective, Alex Rosenbaum will unpack how Anglian is prioritising projects, optimising investment timing, and shifting towards a more predictive, condition-led approach to proactive maintenance.
United Utilities’ Real-World Satellite
We’ll dive into one of the most talked-about innovations in the field—satellite imaging for leak detection at scale. United Utilities will present their practical application of this technology, detailing how high-resolution satellite data is being used to detect invisible losses across large, complex networks. They’ll share implementation pathways, measurement techniques, early detection rates, and how the data is being integrated into existing workflows.
EMASESA (Spain) - Learn from Spain’s Climate-Driven Innovation
Many leakage strategists and engineers reading this will already be familiar with the climate volatility Spain faces—intense droughts followed by flash floods, often within the same quarter.
In this context, we’ll hear from EMASESA, which has been at the forefront of climate-adaptive network management in Spain. Their session will focus on how they’ve responded to the dual threat of drought and flood by rethinking leakage control as a resilience function, not just an efficiency target. You will appreciate the pressure that extreme weather places on supply networks: fluctuating demand, pipe stress, surging leakage, and infrastructure fatigue. What makes EMASESA’s contribution stand out is how they’ve moved from problem to platform—using smart water networks to build flexibility into their operations through dynamic pressure zoning, real-time telemetry, and targeted network reconfiguration. For UK and global utilities alike, it’s a timely and practical demonstration of how to embed climate resilience into leakage strategy before volatility becomes the new normal.
From Manila to Jakarta—Global Insight with Local Application
We’re also introducing a series of compelling international case studies from further afield—broadening the programme to bring fresh perspectives, new strategic thinking, and potential global partnerships into the domain.
Indonesian utility – NRW, Digital-First
We’ll hear from an Indonesian utility tackling non-revenue water in one of the world’s most complex operating environments—marked by rapid urbanisation, limited capital, and diverse infrastructure maturity. Their session will show how smart water systems are being deployed not just for technical gains, but to improve workforce accountability, and integrate performance metrics across operations. Through data logging, smart metering, pressure management, automation, and analytics, they’ve built a lean, digitally enabled approach to NRW reduction. For UK and global utilities, it’s a compelling look at how smart technologies can deliver impact—even in resource-constrained, high-growth contexts—and how alternative models can unlock value where traditional frameworks fall short.
How to Find the Leaks No One Else Can - Experiences from the Philippines
We’ll also hear from Maynilad Water Services in the Philippines, operating in one of Asia’s most densely populated and topographically varied urban regions. This session will focus on strategic leak tracing and repair—specifically targeting one of the most persistent challenges in the sector: hidden bursts. This case study showcases how Maynilad intensified its detection efforts through advanced acoustic tools, prioritisation algorithms, and field team optimisation to locate and resolve hard-to-find leaks. The result: substantial recovery volumes and a measurable impact on NRW reduction. For UK and international utilities alike, it’s a sharp example of how to tackle leakage where traditional methods reach their limits—and how to extract greater value from targeted interventions.
That’s just a snapshot of some of the sessions that will feature on the agenda.
This summit offers a timely opportunity to benchmark your approach, pressure-test assumptions, and learn directly new voices solving similar challenges in real operational conditions—both at home and abroad.
It’s about embedding leakage control into the core of the business—governance, culture, data architecture, and delivery models—so performance gains are systemic, scalable, and sustained.
As one Chief Engineer from Spain put it:
“We’ve got the same leakage challenges, but not the same incentives or tools. The UK approach to integrating asset intelligence with performance frameworks is something we’re looking to adapt.”
Or as a Strategy Lead from Asia told us:
“What stands out is how UK utilities are embedding leakage reduction into their broader organisational DNA—not just plugging holes, but reshaping how the utility works. That’s real transformation.”
And that’s precisely why global utilities are watching so closely. The UK is becoming a reference point—not just for vision, but for executable strategies.
This is also about leadership
The Summit is where leakage strategists, technical directors, and innovation leads set the direction of travel for the sector. The conversations happening here shape not just AMP8 delivery, but the roadmap to AMP9 and beyond. Helping global water utilities learn from this transformation.
Some of the key questions we’ll be unpacking include:
– How do you deliver transformational leakage reductions while rolling out smart metering
at scale?
– What are utilities doing to embed leakage data into broader customer and
asset strategies?
– Which new technologies are showing real-world results—and which aren’t yet ready?
– What does next-generation pressure management look like in a post-DMA environment?
Why Global Utilities Should Attend (In-Person and Online)?
– To learn how UK utilities are operationalising tough regulatory targets under AMP8
– To adapt leakage and NRW strategies for their own operating context
– To explore scalable, real-world applications of smart metering, satellite imaging, and analytics
– To connect with peer utilities facing similar infrastructure, climate, or resource challenges
– For those attending online: to watch live, ask questions, gain the opted in attendee list, benefit
from full session recordings, speaker insights, and the post-event report—without leaving their
region or exceeding their budget
What You Take Back Will Outlast the Event
What sets this event apart is the depth of insight and real-world relevance built into every session. And as part of your delegate package, you’ll receive a comprehensive 300-page report that includes every presentation, full Q&A transcripts, analytical commentary, 50 actionable insights from across the programme, and strategic recommendations distilled from the entire event.
“This was one of the best-structured and most relevant smart water events we’ve attended—practical, utility-focused, and full of real insight. It was brilliant”
— Customer Transformation Lead, UK Water Utility (2025 Smart Water Metering attendee)
Every delegate leaves with more than a notebook of ideas. The full post-event report becomes your reference manual for the year ahead—packed with presentation content, Q&A transcripts, 50 actionable insights, and strategy notes to inform internal planning.
Supporting the Sector with Practical Intelligence
What we’re building here is intentionally designed to go beyond a single event. While in-person attendance and livestream access remain important, we know that not every utility has the time, resources, or staffing availability to always participate live every single time. That’s why we’ve placed more focus on what comes after: ensuring that the insights shared at the conference continue to support utilities through clear, well-structured post-event materials.
Since the most recent Smart Water Metering & Leakage conference just two weeks ago, more than 250 utilities and sector organisations have accessed the post-event report. In addition to high-level synthesis of each talk, the document includes a focused set of takeaways and actionable recommendations—intended as a working reference for utility teams.
We’ve seen uptake not only across Europe but also in Australia, New Zealand, Japan, California, Chile, Argentina, and South Africa. In several cases, feedback noted that the report helped plug resource or budget gaps that made real-time attendance unviable on this occasion. From DMA optimisation to pressure control, the work presented here is shaping responses to metering and leakage in cities far beyond the conference walls.
Less Filler, More First-Hand Insight. That Was Your Ask
Back to the conference itself, throughout the consultation process, you were clear: what matters most is hearing directly from the people doing the work—so, utilities sharing hard-won lessons from real-world delivery. You told us you wanted fewer generic vendor talks, more operational depth, and a broader mix of perspectives—not just the usual voices.
You also mentioned that while it can be valuable to hear from familiar voices, the real insight comes when fresh perspectives are brought into the room—new utilities, new delivery models, new ways of thinking. It’s about striking the right balance: continuity where it adds depth, but with enough variation to challenge assumptions and open new angles of discussion
"This is one of the few conferences where you leave with something you can actually use the next day—whether you’re in delivery, data, or strategic planning. And I've actually learnt something.”
— Previous SERG delegate, Smart Water Metering Lead, UK Utility
We’ll See You in April—And What You Learn Will Last Long After
We look forward to welcoming you on the 29th and 30th of April for what promises to be a focused, high-value event. See you there.
New Technologies Shaping Water Utilities in 2025
As we look ahead to the 2025 conference, water utilities—both private and public—are eager to explore the cutting-edge technologies that promise to reshape the industry. While we are still in the early phases of our research campaign, one thing is already evident: there is significant enthusiasm for learning about the latest innovations.
Through in-depth discussions with industry stakeholders, we’ve gained valuable insights into what utilities need from new technologies before they commit to investments or pilot projects.
AI-Powered Leak Detection
Unsurprisingly, AI-powered leak detection remains at the forefront of interest. Utilities are particularly keen to understand how AI performs across diverse environments and how they can overcome the learning curve associated with integrating these systems. Many utilities approach AI with caution, partly due to the complexity of initial setup and the challenges of data integration—issues that have been highlighted as potential obstacles to success. The need for clear guidance on effectively adopting and implementing AI solutions has never been more pressing.
Automated Solutions
In water-stressed regions, utilities are starting to look at automated solutions for high-stakes situations, such as real-time leak detection and automatic shutoff systems. While these systems can offer significant benefits, they come with high upfront costs, and there are concerns about false alarms leading to unnecessary shutdowns. We will evaluate such innovations in an unbiased way at the conference.
Next-Generation Sensor Technologies Designed To Augment Or Replace Traditional Acoustic Methods
There’s also significant interest in next-generation sensor technologies designed to replace traditional acoustic methods. These new technologies aim to pinpoint leaks with centimetre-level accuracy and deliver real-time data. However, they require specialised equipment and training—when many utilities are still grappling with the basics of data and AI integration.
New Insights On Solutions For Integration & Avoiding Expensive Vendor “Lock-In”
For many utilities, the challenge isn't just adopting new technologies but integrating them into their existing systems. There’s also a concern about becoming overly dependent on a single vendor, which could lead to high service fees over the medium to long term. Expect valuable curated conversations on such perspectives.
This applies to a range of emerging technologies, including
· IoT-based continuous monitoring systems,
· AI-enhanced acoustic leak detection,
· Cloud-based leakage management, including fleets and water logistics
- Blockchain applications for water leakage
- Further developments in Digital Twins
· Advanced data analytics for predictive maintenance and repair prioritisation. While these systems generate valuable insights, they require significant data storage and skilled analysts to interpret the data effectively.
Utilities also evaluate how new detection methods—such as
· Ultrasonic,
· Infrared thermography, and
· Electromagnetic leak detection—perform in different climates and environments.
There’s also growing interest in
· Drone-based leak detection,
· Satellite-based detection, and
· Pressure transient systems as well.
The overarching theme for 2025 centres on introducing new technologies and their seamless integration into existing infrastructure. Highlighting how these cutting-edge innovations can be smoothly incorporated into current systems, optimise data utilisation, and offer clear cost justifications. The focus will be on practical implementation, effective adoption, and comprehensive workforce training, which will be at the core of the case studies and roundtable discussions we present.
As our ground-breaking research continues, we’ll inform you of the latest developments. Even after nearly 30 years in this industry, we’re still uncovering potentially game-changing technologies that hold the potential to transform water leakage management.
Consider These Example Scenarios
Example Scenario One: Customisation of AI-Powered Leak Detection Systems
Utilities have asked: Can you help them configure AI algorithms to account for the specific characteristics of their water network, such as variations in pipe materials or environmental conditions? Are you able to customise your AI model for accurate leak detection in diverse conditions and provide ongoing support to refine the system as new data becomes available?
Example Scenario Two: Implementing New Multi-Sensor Inspection Technologies
Can you provide customised sensor technologies and software adjustments to ensure optimal detection across different pipe types and conditions? Utilities have a variety of pipe materials and conditions that can make standard sensor configurations less effective. Can you help with this?
Example Scenario Three: Strategic Planning and Deployment of New Technology Innovations
Example Scenario Three: Strategic Planning and Deployment of New Technology Innovations
Deploying new technology innovations requires strategic planning and phased deployment. Are you able to help utilities navigate varying levels of accessibility and data integration capability when adopting new solutions? Can you assist with strategic planning and phased deployment?
Example Scenario Four: Retrofitting IoT-Based Continuous Monitoring Systems
Example Scenario Four: Retrofitting IoT-Based Continuous Monitoring Systems
Example Scenario Three: Strategic Planning and Deployment of New Technology Innovations
For some water utilities, retrofitting IoT systems into older infrastructure can be challenging, particularly when dealing with outdated materials or legacy systems that aren't easily compatible with modern technology. Can you provide engineering and technical support to design and implement a retrofit solution that integrates seamlessly with existing infrastructure?
Example Scenario Five: Calibration of Acoustic Leak Detection with AI Enhancement
Example Scenario Four: Retrofitting IoT-Based Continuous Monitoring Systems
Example Scenario Five: Calibration of Acoustic Leak Detection with AI Enhancement
Can you help utilities deploy AI systems to enhance acoustic leak detection? If so, do you offer solutions that ensure accurate results can be guaranteed?
Example Scenario Six: Data Integration for Cloud-Based Leak Management Platforms
Example Scenario Four: Retrofitting IoT-Based Continuous Monitoring Systems
Example Scenario Five: Calibration of Acoustic Leak Detection with AI Enhancement
Utilities may have legacy systems with disparate data formats that are difficult to integrate into a new cloud-based platform. Can you help with data migration and integration?